Welcome to Greenway Practice

Triage and Appointments

Greenway Practice runs a telephone-first service.

This system allows us to help as many patients as possible every day.

Please phone after 8:30 am Monday to Friday to arrange a call-back from a GP or Nurse Practitioner.

Some things can be dealt with by phone, but others require a face-to-face appointment.

If you need or want to be seen face-to-face, you will be.

Demand for routine triage slots is very high. If all the triage slots are full, but you have an urgent problem that can't wait until the next day, we will always deal with your problem via our on-call doctor, who is on duty until 6 pm.

Current Challenges

The practice is under unprecedented pressure due to lack of funding and staff.

We apologise for any inconvenience this may cause and appreciate your understanding.

Further Information

• If you have an enquiry about your medication, you can speak to one of our Practice Pharmacists. They have a wealth of knowledge and experience.
• We have a Practice Nurse and Respiratory Nurse who can help you manage a range of medical conditions, including Diabetes, Asthma, COPD, Hypertension, etc.
• If you are ringing regarding test results or to make an enquiry with our reception team, it is usually much easier to get through on the phone after 10 am.
• Routine telephone enquiries stop at 4pm. Emergency cover is always available until 6 pm.

Message from Our GPs

"We understand the challenges in booking appointments and share your frustrations. Our current system, whilst far from perfect, ensures that we can deal with as many patients as possible every day."

"We assure you that our staff are doing their best under pressure."

"Our whole team are here to help you as best as we can, within the limitations we have. If you ever have any difficulties with our service, or suggestions to make it better, we would love to hear from you."

Additional Information

For simple everyday health conditions, you can use the Pharmacy First service to get advice and treatment from a local pharmacist, without waiting for an appointment to see your GP.

Zero Tolerance Policy

We do not tolerate swearing, threats, or violence. Violators may be de-registered.